Legacy Home Solutions Service Agreement (08/11/2025)

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This Service Agreement (“Agreement”) governs the terms, responsibilities, and conditions under which Legacy Home Solutions (“Provider”), a fully insured service company, offers services to its customers. By requesting a quote, approving an estimate, scheduling service, or allowing work to begin, the property owner or authorized representative (“Client”) acknowledges and agrees to be bound by the terms of this Agreement in full, whether or not a physical signature is provided.

1. Term and Renewal

1.1. The term of this Agreement shall be 365 calendar days beginning on the date of execution, unless otherwise specified in writing for a non-recurring service. Non-recurring services may include, but are not limited to: one-time landscaping projects, seasonal cleanups, exterior washing, gutter cleaning, or other custom services. All services rendered—whether one-time or recurring—shall remain subject to the terms and conditions of this Agreement in full, unless expressly stated otherwise in the estimate or service description. All services rendered, regardless of frequency or classification, are governed in full by this Agreement unless otherwise superseded by a written project-specific contract.
1.2. Recurring Service is automatically paused from November 1 through February 28, unless otherwise expressly detailed within approved estimate, during which time services are inactive, but the Agreement remains in effect.
1.3. This Agreement shall automatically renew (recurring services only) for successive one-year terms unless Client provides written notice of cancellation no less than thirty (30) days prior to the expiration of the current term.
1.4. Both parties agree to honor this Agreement in full. Early cancellation is not permitted unless outlined under Section 7.

2. Scope of Services 

All services provided by Legacy Home Solutions (“Provider”) are subject to weather conditions, ground saturation, safe and lawful access, and the availability of equipment and personnel. Provider retains the right to schedule, reschedule, delay, pause, or cancel any service at its sole discretion to ensure safety, efficiency, and adherence to service standards. All services described herein may be rendered as one-time or recurring services, as designated in the estimate or project description and governed by the terms of Section 1.1. 

2.1. Included in Standard Mowing Service:

Client acknowledges and accepts the natural limitations, disclaimers, and service boundaries stated herein.

• Mowing of accessible turf/grass areas only; areas are considered turf if they are not located within or behind landscaping borders such as mulch, rock, edging, or decorative enclosures.
• Trimming around turf boundaries including structures, fences, trees, posts, and light poles. We do not trim inside landscaping areas or in concrete cracks, seams, or joints.
• Edging along the points where turf meets hard surfaces such as sidewalks, driveways, and patios.
• Blowing off of hard surfaces and scattering of visible grass piles or clumps across turf. Provider will make every reasonable effort to leave the lawn looking neat and professional at the time of service; however, some clippings may remain visible, especially after drying and changing color.  Clippings are not bagged.
• If weeds, debris, or vegetation are thrown into turf areas by the Client (e.g., tall weeds or pulled material), Provider is not responsible for fully mulching or disguising the material. Mowers will process it during the standard mowing pattern only.

2.1.1. Not Included in Standard Mowing Service:

• Trimming inside landscaping beds (rock, mulch, garden areas)
• Weeding, pruning, fertilizing, or seeding
• Removal of pet waste, toys, trash, furniture, or yard debris
• Bagging of clippings
• Any decorative or landscaping services

2.1.2. Accessibility and Obstructions: If the yard is obstructed by locked gates, loose pets, or other access issues, the service will be invoiced in full as if completed. Overgrowth fees may apply at the next scheduled service.
Clients are expected to prepare the property for service by removing toys, pet waste, debris, and other hazards. Clients will receive an automated reminder the day prior to service, which explicitly instructs them to clear animal waste and obstacles. Failure to remove pet waste may result in equipment contamination and potential additional cleaning fees. Mowing will be performed around obstacles, but if recurring obstructions prevent proper mowing, overgrowth fees may apply once removed.

2.1.3. Cut Height Adjustments: All requests to alter mowing height must be submitted in writing. Provider maintains industry-standard mowing heights to protect lawn health. If a Client requests a shorter cut height, Provider will not be liable for any resulting damage, including but not limited to scalping, burning, discoloration or lawn death.

2.1.4. In the event weather, equipment malfunction, or safety concerns require that a service be paused or partially completed, Client agrees that the visit will be considered fulfilled if over 50% of the scheduled work has been performed, and Provider will not be required to return until the next scheduled visit.

2.1.5. Grass growth and visual results are subject to weather, soil health, and other natural conditions outside of Provider’s control. Provider does not guarantee a uniform lawn appearance between visits.

2.1.6 Client acknowledges that lawn care results may vary due to environmental factors such as drought, excess rain, disease, pests, or extreme temperatures. Provider makes no warranty, expressed or implied, regarding turf color, uniformity, or long-term lawn health.

2.1.7 Pools and Water Features
While every reasonable effort will be made to prevent grass clippings or debris from entering pools, ponds, or other water features during mowing, trimming, or blowing, incidental debris may occur due to wind or equipment operation. Client understands this risk and agrees that Provider shall not be held liable for water contamination or cleaning resulting from routine lawn maintenance.

2.1.8 Overhanging or Encroaching Plants
Plants, vines, or shrubs that are hanging over or touching turf areas may be unintentionally clipped or trimmed during mowing or line trimming. Provider shall not be liable for incidental damage to vegetation encroaching into the mowing path. Clients are encouraged to tie back or trim plant material that borders turf to avoid accidental contact.

2.2 Turf Health Services (Fertilization, Weed Control, Seeding, and Aeration)

Client acknowledges and accepts the natural limitations, disclaimers, and service boundaries stated herein.

2.2.1 Provider may apply one of the following lawn health treatments listed, but not limited to:

2.2.2 Fertilization applied via granular or liquid methods to promote nutrient-rich growth. Client must water treated areas for 15-20 min daily for improve effectiveness.

2.2.3 Weed control treatments targeting common turf weeds, timed seasonally. Client must wait 24hrs prior to watering treated areas. Client must water treated areas 15-20 minutes daily for 3 days post service for maximum effectiveness. Service does not include landscaping beds, ornamental weed treatments, rock/paved/concrete driveways/sidewalks/patios/porches or any other area not considered turf.

2.2.4 Soil Treatment to improve the turfs ability to retain water and nutrients needed for vital growth. Client must wait 24hrs prior to watering treated areas. Client must water treated areas 15-20 minutes daily for 3 days post service for maximum effectiveness.

2.2.5 Core aeration to promote root health and nutrient penetration. Client must water serviced area a minimum of 20 minutes daily for 14-21 days after service, to allow plugs to reabsorb and the grass seed (if applicable) to take root and grow.

2.2.6 Overseeding using climate-appropriate turf seed blends to promote thick, lush growth. Client must water serviced area a minimum of 20 minutes daily for 14-21 days after service to allow grass seed to take root and grow.

2.2.7 Results for all Turf Health services vary based on weather, soil quality, watering practices, and mowing routines.

2.2.8 Provider does not guarantee 100% weed elimination, perfect turf uniformity, or growth results.

2.2.9 Treatment effectiveness may be reduced if aftercare instructions are not followed.

2.2.10 Client must keep pets and children off treated areas for at least 24 hours post-application.

2.2.11 Provider shall not be liable for turf discoloration, fungal issues, pest damage, or delayed growth due to natural variables.

2.2.12 All seeded areas should be avoided until grass is fully established. Client is responsible for watering and protection.

2.3 Landscaping and Property Enhancements

Client acknowledges and accepts the natural limitations, disclaimers, and service boundaries stated herein.

2.3.1 Services may include, but not limited to mulching, bush/shrub trimming, planting, decorative rock installation, border installs, and landscape redesigns.

2.3.2 Plant materials are living organisms and not guaranteed to thrive; care instructions will be provided where needed.

2.3.3 Landscape design and installation are based on Client input and aesthetic preference; no refunds will be issued for subjective dissatisfaction.

2.3.4 Excess roots, weeds, or prior poor soil condition may affect appearance or longevity.

2.3.5 Low-hanging, overgrown, or turf-invading plants may be trimmed back to enable safe mowing. Provider is not responsible for minor clipping of plants encroaching turf.

2.3.6 For custom projects, a detailed scope will be defined in the estimate. This agreement protects all projects unless superseded by a project-specific contract.

2.4 Seasonal Cleanup Services

Client acknowledges and accepts the natural limitations, disclaimers, and service boundaries stated herein.

2.4.1 Spring and fall cleanups may include, but not limited to leaf removal, dead plant trimming, landscape bed cleaning, and small debris removal from turf.

2.4.2 Large debris, excessive volumes, or items over 60 lbs. may require additional equipment and incur additional fees.

2.4.3 Provider is not responsible for removal of construction debris, animal carcasses, furniture, or hazardous waste, unless otherwise noted in detail within the approved estimate.

2.4.4 Cleanups are performed once unless otherwise agreed. Leaves falling after service is rendered are not included.

2.5 Exterior Washing Services (Soft Washing & Power Washing)

Client acknowledges and accepts the natural limitations, disclaimers, and service boundaries stated herein.

2.5.1 Provider may perform soft washing (low-pressure) or power washing (high-pressure) to clean siding, concrete, fences, and other exterior surfaces.

2.5.2 Provider is not responsible for pre-existing damage, paint flaking, or staining that becomes visible after debris is removed.

2.5.3 All windows, outlets, vents, or sensitive items must be properly sealed or protected prior to service.

2.5.4 Power washing can cause minor surface etching; Provider is not liable for cosmetic changes or discoloration that occur due to buildup removal.

2.5.5 Services may be rescheduled due to rain, wind, or freezing temperatures.

2.5.6. Client is responsible for providing a readily accessible, properly functioning exterior water source as needed for applicable services, including but not limited to turf treatments, power washing, seeding, or landscaping. Provider shall not be held liable for damage to outdoor faucets, spigots, or plumbing fixtures unless such damage is the direct result of gross negligence or willful misconduct by Provider or its agents.

2.6 Gutter Cleaning Services

Client acknowledges and accepts the natural limitations, disclaimers, and service boundaries stated herein.

2.6.1 Gutter cleaning includes removal of leaves and debris from roofline gutters and vertical downspouts to ensure flowing properly.

2.6.2 Provider does not clean underground drains or buried downspout extensions. If required, a quote may be provided upon request.

2.6.3 Gutter guards may require removal at an added cost. Customer must relay knowledge of guards before estimate approval and acknowledges and accepts the additional fee on the invoice for removal and installation of guards.

2.6.4 Damage due to existing rust, separation, or loose brackets is not the responsibility of Provider. Photos and/or notes will be provided in the Job Notes/Images section within the customer portal.

2.6.5 Client is responsible for ensuring safe access and notifying Provider of any roof issues. Damages to roofing, siding, fascia, soffit, drip edge, unless from gross negligence, the provider will not be held liable

2.7 Dog Waste Removal

2.7.1 Provider will perform dog waste cleanup on the Client’s property. Removal of visible dog waste from accessible lawn and landscaped areas. Waste will be bagged and disposed of in Clients trash bin. If trash bin is not accessible during service, waste bag will be left in a safe area for Client to remove when available. Inspection of serviced areas to ensure thorough cleanup.

2.7.2 Service will be performed once per week on a designated day. Schedule may be adjusted due to weather, holidays, or other unforeseen circumstances, with reasonable notice provided to the Client.

2.7.3 Waste removal is limited to visible dog waste; Provider is not responsible for waste hidden under excessive debris, overgrown grass, snow, or ice. Provider will not enter unsafe or hazardous areas. Waste from other animals (e.g., cats, wildlife) is not included unless otherwise agreed in writing.

2.7.4 Client must notify Provider in writing at least 30 days in advance of any changes in pet ownership or the number of dogs on the property. If the number of dogs increases without notification and updated service charges, a retroactive adjustment will be applied from the original date of the change to account for the additional dog(s). If the number of dogs decreases, service charges may be reduced after the 30-day notice period. During this notice period, Provider reserves the right to verify the change in quantity through regular service visits. If it is determined that the number of dogs has not actually decreased, Provider may enforce the original service rate as agreed upon in the signed agreement.

3. Service Schedule and Frequency

3.1. For recurring services (e.g., lawn mowing, weed control, fertilization), Provider will schedule work to occur once per calendar week or per the frequency outlined in the Client's approved estimate. Services are not guaranteed to occur on the same weekday or exact day count between visits. For one-time projects, Provider retains full discretion over the start date based on scheduling availability, weather, and operational capacity. All scheduling is determined by Provider to ensure efficiency, quality of service, and route optimization. Specific service times or days are not guaranteed.
3.2. Services may be rescheduled due to weather conditions, holidays, or mechanical issues, and will resume as soon as it is safe and practical.
3.3. Provider does not guarantee specific service days or times and may adjust service dates without notice as needed.

4. Overgrowth Policy

4.1. Grass exceeding eight (8) inches in height at the time of service will be considered overgrown.
4.2. A surcharge of fifty percent (50%) of the regular service rate will apply to all overgrowth services.
4.3. Overgrowth charges may apply following skips, access issues, seasonal growth, or extended pauses due to non-payment.

5. Payment Terms

5.1. Autopay is mandatory for all recurring services. Clients must have a valid credit or debit card on file prior to starting service. Autopay is required for one-time projects. Payment structure for such projects will be determined based on scope and outlined clearly in the estimate prior to scheduling. Larger projects may require a 50% deposit upfront, with the remaining balance auto-charged to the card on file upon completion.    If autopay has not been properly set up prior to the first billing, and any invoice becomes more than 24 hours past due, a 10% late fee will be applied to the outstanding balance. If a second invoice also becomes past due without autopay enabled, a $25 administrative fee will be added, and services will be immediately paused. However, invoicing will continue as scheduled, and each subsequent invoice that remains unpaid beyond 24 hours after invoicing will incur an additional $25 administrative fee per occurrence. Service will not resume until the full balance—including all fees—is paid in full and autopay is confirmed as active. Upon resumption of service, overgrowth charges may apply. 

5.2. A convenience fee will be added to all payments to cover processing costs.

5.3. In the event of a failed or declined autopay transaction, a $15 failed payment fee, as well as any payment processing fees associated will apply. Services will be paused immediately and future scheduled services will still be invoiced per agreement to hold the Client’s place on the route. Overgrowth fees may apply once service resumes. If the account reaches a threshold of past due balance, Provider may initiate collection or court proceedings without further notice.

5.4. Manual payment options are no longer offered for recurring services. All active clients must enroll in autopay with a valid credit or debit card on file. One-time or large custom projects may be prepaid in accordance with the estimate terms.

5.5. Refunds and Credits: No refunds or service credits shall be issued for skipped, delayed, or partial services unless otherwise agreed in writing. Provider is not responsible for perceived aesthetic dissatisfaction when services are rendered per agreement.

5.6. In the event of a credit card dispute or chargeback, Client agrees to first notify Provider and attempt resolution. Unresolved chargebacks may be pursued as breach of contract under the terms outlined in Section 8. Any chargeback initiated without a documented and unresolved service concern may be pursued as fraud or breach of contract.

6. Modifications and Adjustments

6.1. Provider reserves the right to modify service frequency, pricing, cut height, or any other aspect of this Agreement with a minimum of seven (7) days’ written notice.
6.2. Annual pricing adjustments due to inflation, fuel, labor, or materials shall not exceed fifteen percent (15%) per calendar year, unless otherwise approved.
6.3. Clients may not request reduced frequency, partial services, or alternate scheduling unless explicitly approved by Provider in writing. Such requests may be denied at Provider’s sole discretion.

7. Termination and Move Clause

7.1. This Agreement is binding for its full term and cannot be terminated early by the Client, except under the following condition:

• If      the Client sells or relocates from the serviced property, they must  provide written notice and proof of move or sale, and service will end 30  days after such notice.
      7.2. Client remains financially responsible for all services within the  30-day cancellation window, regardless of occupancy. Skipped visits or  access issues within this window will still be invoiced.

8. Breach, Collections & Enforcement

8.1. If Client breaches this Agreement through non-payment, false claims, refusal of service, or other violations, Provider may:

• Pause  or cancel service
• Enforce  collections or legal recovery
• Recover the full balance of past due invoices, plus:
  • Collection fees
  • Legal costs
  • Court filing costs
  • Administrative  charges of $50/hour for time spent on documentation, pursuit, and  communications

8.3. Client agrees not to use threats of negative reviews, social media posts, or public defamation as leverage in a billing or service dispute. Such actions, if determined to be intentionally harmful, misleading, or retaliatory, may be considered defamatory and pursued through legal remedies under applicable state laws. Provider reserves the right to respond publicly or legally to any false or damaging claims. Any attempts to leverage public platforms for retaliation in lieu of direct communication may be construed as defamation, tortious interference, or reputational harm. Provider reserves the right to pursue all legal remedies available, including damages, injunctive relief, or cease-and-desist action.

8.4. In the event of a dispute resulting in third-party collection efforts or legal proceedings, Client agrees to pay all related costs, including but not limited to attorney’s fees, court costs, and administrative time incurred by Provider at a rate of $50/hour.

9. Liability, Indemnification, and General Terms

9.1. Provider is fully insured and takes reasonable care to protect property. However, Provider shall not be held liable for:

• Unmarked or hidden objects (e.g., sprinklers, wiring, buried lines, yard debris)
• Damage caused by poor yard conditions (e.g., soggy ground, overgrown weeds, trash)
• Injury or damage resulting from Client’s failure to prepare the yard
• Contact with mole tunnels, animal burrows, or soft ground, which may cause scalping or tire impressions
• Uneven, sloped, or poorly graded terrain that causes mower tilting, scalping, or traction loss
• Standing water, poor drainage, or saturated areas that limit mowing quality or lead to turf damage
• Landscape features (edging, borders, pavers, decorative items) that are unstable, loose, poorly installed, or not visible during standard operation
• Damage to exposed tree roots, especially in or near turf areas
• Items left on or near turf such as hoses, tools, solar lights, landscape  lighting wires, toys, or decorations
• Cosmetic or minor contact with fences, gates, siding, garage doors, and foundation walls occurring during normal operation near narrow turf boundaries
• Damage to garden beds, planters, or plants that are unprotected, overhanging, or placed within mow/trimming zones
• Damage to recently seeded areas, straw/hay, or erosion blankets unless flagged, marked, and disclosed in advance
• Damage caused by performing requested services on terrain not suitable for standard equipment, including mowing on uneven ground, drainage ditches,  steep slopes, or high-risk areas, whether disclosed or undisclosed by  Client.

9.2. Client agrees to indemnify and hold harmless Provider, its owners, employees, subcontractors, and agents from all claims, losses, damages, and legal fees arising from:

• Unsafe  conditions
• Client negligence
• Obstructions or undisclosed property hazards

9.3. Provider shall only be liable for property damage or injury in cases of gross negligence or willful misconduct.
9.4. This Agreement shall be governed by the laws of the State of Illinois.
9.5. If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full effect.

9.6. Provider may take before-and-after photos of the property to document service quality, access issues, or unsafe conditions. These records may be used for internal quality control, customer service, or legal documentation if disputes arise.

9.7. Client is solely responsible for securing all pets and children away from the work area during service visits. Provider shall not be liable for injury to or caused by pets, children, or persons not removed from the service area during work.

9.8. Provider uses commercial-grade equipment and takes all reasonable precautions to prevent damage. However, minor cosmetic damage (e.g., scuffing of concrete edges, displaced gravel, minor scratching of fences/posts) may occur during routine operation. Client accepts this risk as part of standard service.

9.9. Provider shall not be liable for delays or non-performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, labor strikes, supply shortages, or emergency government mandates

9.10. No verbal agreements or changes shall be valid unless made in writing and signed by both parties. Any deviation from this Agreement must be documented in writing. Emails, text messages, or digital estimates issued by Provider may serve as written amendments when acknowledged by both parties.

9.11. Client grants Provider permission to use photos or videos of the serviced property for marketing or promotional purposes unless requested otherwise in writing.

9.12. If Client requests additional work on-site that is outside the original estimate, Provider may choose to fulfill the request at its discretion. Such services will be billed at market rates and are enforceable under this Agreement, even if a written addendum is not immediately executed.

10. Dispute Resolution 

10.1. Any disputes arising from this Agreement shall first be attempted to be resolved through good-faith communication.

10.2. If unresolved, both parties agree to submit to binding arbitration in St. Clair County, IL before pursuing civil litigation.

10.3 Provider reserves the right to update or modify this Agreement at any time. Clients will be notified via website notice or written communication. Continued use of services after such updates constitutes acceptance of the revised terms.

11. Acceptance of Terms

By accepting a quote, signing a document, providing written or verbal approval, or allowing service to commence, Client affirms that they have read, understand, and accept this Agreement in full. Client acknowledges that this Agreement is legally binding and enforceable from the date service begins and may be updated by Provider with reasonable notice.